Privacy Policy

Please take the time to read through this information carefully.

We respect and protect your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at and us, the website owners. Furthermore, the way we use, store and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice.

Who we are

Neill Caamano is a therapist specialising in  Thai Massage & Bodywork, practising in Buckhurst Hill, Essex, UK. He is a sole trader, operating under the name of ThaiOne Massage & Bodywork. Our website address is:

What personal data we collect and why we collect it

Visiting The Site

When you visit the site, information is collected for the purposes of analysing which pages are visited and generally to improve the experience offered to our visitors, as well as protecting the website against malicious attacks. This information will usually include

  • IP address of the device used
  • Browser used
  • Country

Sending a Message Via The Contact Form

When you send an enquiry using the contact form at we ask you to provide your name, email address and (optionally) a contact telephone number. We ask for this information so we may process and reply to your enquiry. The IP address of the device used, the browser and country of origin is also logged for security purposes. Once the enquiry has been responded to, the record is permanently deleted from the server.

Booking An Appointment

When you book an appointment, either through our online booking system, email or over the telephone, we collect personal details such as your name, email and telephone number. This information is used to identify you and contact you about the appointments and services you have booked, or products you have purchased.

To provide a safe and effective Thai bodywork treatment we also need to collect information such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective as possible. This information is collected using the consultation form at your first appointment and either securely stored in paper copy form at the ThaiOne studio, or in a password protected folder in the case of digital forms. Any ensuing notes kept by the therapist in relation to future treatments are stored in a similar manner.

Leaving A Review

When you submit a whiteboard photo or video review of your treatment, we ask you to provide your first name, or an alias you're happy to be labelled as. The review you provide, along with your provided first name may be displayed across our website and social media for the purposes of information and promotion of our services.


Whether you choose to pay for your treatment by Paypal or bank transfer, none of your details will be shared with any third parties.


When you provide us with your personal information in the course of booking an appointment, completing your consultation, making a payment or contacting us about our services, you are giving your consent to us collecting the information outlined above and using it for that specific reason.
We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.

How do I withdraw my consent?

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store treatment information for 2 years. This includes your name, email address and details relevant to that treatment.

We will also store comments or reviews, if you choose to leave them.

For the purpose of insurance and legal protection we are required to hold the personal information you have given to us in the course of providing you with therapeutic services and the notes about those treatments for a minimum of seven years.
Seven years after your last treatment we will permanently delete all your personal information that we hold.

If you withdraw your consent during the seven year retention period, we will archive your data until the seven year period expires. Whilst your information is archived, we will not access or process it in any way accept if needed for legal protection or if required to do so by law.

Should you wish to withdraw your consent at any time please email with your request.

How can I access, update or amend my personal information?

You have the right to review the personal information we store about you at any time.
You also have the right to request we update or amend your data if it is incorrect.
To action any of these rights at any time please email with your request.


Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Who has access to your information?

ThaiOne Massage & Bodywork is the business name used by Neill Caamano. As a self-employed sole trader, only Neill will have access to your information. He will not share any information collected unless given express consent by you.

What We Share With Others

In the course of operating this website, we use third party services to deliver functionality. The companies concerned are GDPR compliant and are not permitted to collect and store data submitted to the site. Further details are available on request.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:  After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Pages and articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes as outlined above.

Contact information

If you have any enquiries about this privacy policy, or wish to request a copy of deletion of your data held on this website, please submit in writing to

Neill Caamano:

Book a Treatment